Customer Success
Plandek’s award-winning customer support helps you deliver business value
Dedicated support to help at every level
Every Plandek Enterprise customer is assigned one of our deep domain experts to help customers at all levels, from senior leadership roles to the engineering team.
Technology Leaders
We help leadership define ‘what good looks like’ and select North Star metrics
Engineering Managers
We help managers adopt Plandek across your delivery organization
Team Leads
We help teams adopt Plandek to self-improve over time.
Virtuous Cycle
The result is a continuously improving delivery capability
Every Plandek Enterprise client is assigned with their own Customer Success Manager
Where we assist you
Setup
Get Plandek set up and fully integrated across your DevOps toolset.Measure
Select suitable metrics – from ‘North Star’ metrics at the top of the delivery organization – to suitable delivery, engineering and DevOps metrics for managers and teams.Personalize
Customize dashboards for users and configure individual metrics to reflect particular workflows and processes.Automate
Help embed Plandek and metrics in the daily, weekly and monthly ‘rhythm’ of your delivery capability, to create a virtuous circle of metrics-led continuous improvement.
Additional Professional Services support and benchmarking
In addition, customers can choose from a range of paid professional services packages, to provide more extensive change management support to embed Plandek and help you create a data-led delivery culture.
Proven results for top engineering teams
Run your business onboarding like the world’s best companies — without needing a 100+ people team.
"Our partnership with Plandek has enabled us to gain deep insights across our end-to-end product development process, giving us a clear view of where our teams are thriving and where they need support, ultimately enabling them to deliver greater value to our customers faster."
Kevin Smith
CTO, Lucanet
65% reduction in Cycle Time
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75% Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
20% improvement in Cycle Time
See how your engineering efforts translate into measurable business impact
Measure delivery performance, AI impact, and engineering productivity with hundreds of metrics, OOTB dashboards and custom configurations.